Navigating Difficult Conversations with Confidence: AzLA September Professional Development Webinar

Registration link: 

https://us06web.zoom.us/webinar/register/WN_CpuxMG2CQWm7qjOukmszsQ

This program equips participants with practical tools to confidently handle challenging behaviors, communicate effectively in high-pressure situations, and reduce conflict in the workplace. Through real-world scenarios and proven techniques, participants learn how to stay calm, set boundaries, and foster productive relationships.

Outcomes:

• Recognize different types of difficult behaviors and their triggers
  
• Respond calmly and assertively in challenging interactions
• Reduce conflict and improve collaboration
• Build confidence in managing tough conversations
  

Presenter: 

Tina J. Packard, MBA, draws on over two decades of experience in library administration and leadership roles, currently serving as the founder of Packard Consulting LLC in Casa Grande, AZ and working as the Young Adult Librarian at Vista Grande Public Library. 

With a robust background spanning from directing public libraries and managing educational resources to coordinating web services, Tina excels in technologies, change management, human resource management, finance oversight, and employee development.