Navigating Difficult Conversations: Strategies for Dealing with Challenging People

Difficult people are an inevitable part of any professional environment, and knowing how to handle them effectively can make the difference between conflict and collaboration. This session will provide practical strategies for identifying common difficult behavior types and responding with clarity, confidence, and emotional intelligence. Through real-life scenarios and evidence-based techniques, participants will learn how to set boundaries, stay calm under pressure, and de-escalate tension without sacrificing professionalism. Whether dealing with a combative colleague, a resistant team member, or a critical supervisor, attendees will walk away with tools to improve communication, preserve relationships, and reduce stress. Perfect for leaders, educators, and anyone seeking to enhance workplace harmony.

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Presenters:

Tina J. Packard, MBA, draws on over two decades of experience in library administration and leadership roles, currently serving as the founder of Packard Consulting LLC in Casa Grande, AZ. With a robust background spanning from directing public libraries and managing educational resources to coordinating web services, Tina excels in technologies, change management, human resource management, finance oversight, and employee development. Holding a Master's in Information Science & Learning Technologies and an MBA in Human Resource Management, Tina combines academic rigor with practical expertise to deliver strategic solutions tailored to organizational needs. Her contributions extend beyond consultancy, encompassing active roles in community organizations and professional associations, where she continues to drive innovation and excellence in library services and business administration.